Digital Signature Software: Let’s start with this: There’s no single best digital signature software. But some have a better reputation than others, are easier to use, and have a greater impact on companies’ bottom lines. Here, we’ll discuss some of the criteria for choosing an eSignature, and recommend contenders for the best digital software of 2022. `
How to Choose eSignature Software?
There are many criteria for choosing eSignature software, but first companies must be realistic with their needs and ability. For example, an enterprise company with a larger budget can invest in digital signature software that comes with more bells and whistles and offers support for a greater number of users. A small business may be better off choosing a free or inexpensive eSignature solution.
Furthermore, B2B and B2C companies have very different eSignature needs. A B2B company may be satisfied with a PDF-based solution that’s largely used on desktop computers. Longer deal cycles and an office framework mean that sending eSignature requests via email is sufficient.
On the other hand, a B2C company will likely prefer a more instant eSignature software that’s mobile-friendly. Such solutions allow agents to send requests for eSignature straight to customers’ cell phones via text message. This way, deals are closed faster and at the moment, when customer interest is highest.
Once a business understands the type of digital signature software for their needs, they can begin to ask the vendor some of the following questions to properly evaluate the solution’s merit.
- Is the eSignature solution optimized for a seamless customer experience across all channels, including laptop, desktop, and mobile?
- Do customers need to have any extra software installed in order to provide an eSignature (e.g., phone app, software, etc.)?
- If customers have a question while they’re reviewing the document or providing their signature, how are they assisted?
- Is the solution better suited to customers using a desktop, laptop, or mobile phone? Why?
- How much effort does it take for customers to provide their signature when they’re out and about (i.e., not in front of a computer at the moment)?
- What channel do most users use when providing their signature through the solution?
- If a document has multiple pages or sections that each require a signature, is the customer able to copy and paste the first signature into all additional areas?
- Who should train agents to use the eSignature solution?
- Who will train the trainer?
- How long does it usually take agents to effectively use the solution after implementation?
- What are some challenges agents have faced when starting to use this solution? How were they resolved?
- How are agents empowered to help customers go through the signing process?
- What do agents like best about using this solution to collect customer signatures?
- How much time do agents have to spend chasing customers for their signature once the solution is implemented?
- How long on average does it take to implement this eSignature solution?
- Does the solution integrate with our existing CRM, third-party applications, and agent toolbars?
- Is there an eSignature API, and if so how does it work?
- Can the eSignature solution be integrated with the company’s website/IVR/POS device?
Potential Business Impact:
- What are the main KPIs users of this eSignature solution typically measure?
- Do businesses who use the eSignature solution see a decrease in transaction turnaround time?
- Do they see an increase in signature completion rates?
- Do they see an increase in NPS?
- Do they see a decrease in agent attrition?
- Are more customers able to be onboarded or serviced in a set period of time?
- Is the pricing model based on a system of sender-initiated processes, or system-initiated processes?
- Is pricing based on volume and usage, or is there a flat fee or some combination of both?
- If the company uses fewer or more signatures than expected during a given period, can the predicted volume and associated pricing be adjusted in the future?
- If there is a variable fee based on volume, how often is it possible to update the pricing plan?
Top eSignature Providers for 2022
With the above questions in mind, companies would do well to consider the following digital signature software. These providers all have stellar reputations, top reviews, and solid technology backing them.
Lightico’s eSignature product was built to accelerate entire journeys with consumers in a sleek, mobile-friendly way. It drives faster turnaround times and higher completion rates thanks to its intuitive and real-time capabilities. This makes Lightico the ideal eSignature app for B2C companies.
- Functionality: eSignature, eForms, eDocuments, remote payments, ID&V
- Key strengths: Mobile-optimized, allows real-time signing, agent-guided, covers the entire customer journey
- Pricing: Consumption-based
Docusign has a strong brand and global presence comes with hundreds of integrations and is widely considered a mature product. But it’s not real-time and therefore less suitable for B2C companies with high volumes of customer signatures. It also doesn’t cover the entire customer journey (e.g., lacks document collection and shared review).
- Functionality: Electronic signature, contract lifecycle management (automate agreement workflows and management), document generation and negotiation, agreement analytics)
- Key strengths: Mature eSignature product, 300+ integrations, newly added ID verification and payments
- Pricing: License-based for SMBs, document-based for mid-market and enterprise customers
3. Adobe Sign
Adobe Sign is another mature and well-known eSignature solution, but not intuitive for customers and agents, and is not optimized for a mobile experience. Most eSignature apps, including these, are focused on “digitizing PDFs” for businesses.
- Functionality: Document cloud
- Key strengths: Mature eSign product, integrated with Adobe Suite of products, MS Office, and other apps
- Pricing: License-based for SMBs at $30/license; per-license for enterprises as well
PandaDoc is a document workflow platform that allows documents to be created, edited and signed all in one place.
- Functionality: eSignature, API workflow
- Key strengths: Multiple features for multiple industries, easy integration with payment gateways
- Pricing: The free plan allows users to send unlimited eSignatures and documents. The paid plans with special features start at $19.
Eversign is an affordable and easy-to-use digital signature software. It offers tools beyond eSignatures, is fully secure and compliant, and is used by all industries.
- Functionality: Cloud-based eSignature solution (and more)
- Key strengths: Intuitive signing plus much more (in-person signing support, audit trails, contact management, document editing). Integrates with third-party applications.
- Pricing: eversign offers 3 pricing tiers. Basic: $9.99/month or $95.90/year for small teams Professional: $39.99 or $383.90/year for up to 5 team members Enterprise: $79.99 or $767.90/year for up to 15 team members
Owned by Dropbox, HelloSign is a proven, successful solution with millions of international users. It’s packed with different features, some of which are included in the basic package and some which are optional add-ons.
- Functionality: Fast-to-implement API and PDF-based eSignature. Online forms and faxing are also available.
- Key strengths: Mobile-friendly, easy to use, easy to integrate, good for template documents.
- Pricing: Five pricing tiers starting from free to standard (starting at $25 per month)
The Bottom Line: Many eSignatures, Many Options
With all these strong eSignature providers, it can be tricky to decide which technology to adopt. Asking the provider critical questions about the solution can ensure that companies select the best fit for their needs. If you decide that Lightico’s eSignature solution is the best fit, consider adopting it along with eForms, document collection, payments, ID verification, and other digital completion tools.
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