Automate Your Workflows: The modern workflow is often defined by many different interdependent processes, each serving one another to create a fully integrated service or product for the client. These “microservices”, the processes that combine to create this output, are inclined to become more cumbersome and complicated as a process grows in intricacy and size. That’s why workflow process automation has become the tool of today and of the future, by ensuring that businesses of all sizes are able to produce that product or service to the utmost of their clients’ satisfaction. But there are numerous reasons to look at workflow automation as the solution for your business — and five of the most important reasons are shown below.
There’s no shame in admitting it: many businesses are built on the assumption that work gets done without constant supervision, but this isn’t always the case. Ensuring productivity of staff — or even trusting that they’re doing the right work, the important work — is a hard task that can be solved by the implementation of workflow automation. By looking at a core rule set that defines what task completion looks like and how to assign new tasks to individuals that finish their current one, you can be sure that your automated process will keep your staff busy and accountable, rather than allowing for unnecessary downtime and wasted task repetitions.
This granular type of accountability is paramount to managing workflow in the most effective, efficient way possible. Additionally, with this type of automation in place, you can even identify which parts of your team or which parts of your process are having trouble producing on time. This means you’ll be able to diagnose and act accordingly, rather than wasting precious effort investigating the workflow for the trouble spots on your own.
The way that your workflow accomplishes tasks and steps one by one determines the overall outcome of the process itself, be it a service or a product. However, by allowing an automated process to take the place of your traditional workflow, you can mitigate deviations in each step, in each microprocess, that would otherwise cause greater deviations in the quality of the output. By implementing a methodical rule set to determine the activity of a process in any given step, automation creates an expected baseline of performance that can easily be measured accurately and precisely. On top of this, the accuracy of specific steps is improved overall in this type of automation, meaning that individual microservices actually contribute to a greater quality of product or service at the end of the workflow. It’s clear from even this fact that automation has its benefits toward process quality as well as the quality of its consumer-facing output.
While managers of business process managers are generally required to make decisions for the improvement and maintenance of a workflow, the use of automation changes things to a great degree. Without such automation, the strength of decisions is weighed partially by visible, interpretable data and partially by assumptions — maybe even feelings about specific bottlenecks or other issues. Without those feelings, and without the exasperation of painstaking investigation of data for trends, decision making will become lighter for those that need to take action. That’s where automation comes in: through workflow automation, data is interpreted quickly and comprehensively, with more information than is generally possible without such assistance. This data can inform a decision-maker, or even inform a rule set designed to act on such decision points without manual involvement — taking emotion, indecision, and incomplete interpretations out of the equation and improving decisive outcomes for the process in question. Even the more powerful collection and quick interpretation of KPIs and other data are a perk in and of themselves, creating a more foolproof verification and measurement system for process improvements and the decision points mentioned above.
With automation in place for a workflow, one of the things that quickly improves is the secure and efficient management of data and other such assets. Whether this data is about the process and its performance, or whether it’s client data or other sensitive information, it can be transferred automatically from node to node, microservice to microservice, as is relevant and necessary, rather than being handled by people whose imperfect practices (or even malicious intent) can endanger such information and cause issues for the company as well as for stakeholders. Just as importantly, there can also be automations in place that prove as failsafes. For example, a tampered or incomplete product would be identified and stopped along the process, rather than being delivered to the consumer. This means that not only might you be securing data, but you could even be securing consumer health and other important aspects as a result of well-defined workflow automation and best practices associated.
That’s right. Time is money, and when automation saves you time, it does the same for your pocketbook. But there’s more to it than that: automation increases process quality as well as efficiency as mentioned above, which means that your product or service can be provided more quickly and more efficiently as a result. Quicker turnaround, higher production, and other factors improved by automation can lead to the increase in revenue your business needs to take it to the next level. So, if you’re looking for reasons to automate, look no further: this is one investment that pays for itself.
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